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Privacy Policy – Jaxy Cats Pet Services

Effective Date: 09/11/2025

Your privacy is important to us. This Privacy Policy outlines how Jaxy Cats Pet Services collects, uses, and protects your personal information.

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1. Information We Collect

We collect the following types of personal information when you use our website, fill out forms, or book services:

  • Name

  • Email address

  • Phone number

  • Service address

  • Emergency contact information

  • Pet information (name, species, medical needs, etc.)

  • Payment details (when applicable via external platforms such as PayPal, Venmo, Zelle, etc.)

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2. How We Use Your Information

We use the information collected to:

  • Schedule and provide pet care services

  • Communicate with you about your services and updates

  • Respond to inquiries and provide customer support

  • Send appointment reminders, updates, or service agreements

  • Improve our services

We do not sell or share your information with third parties for marketing purposes.

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3. Data Storage and Security

  • Client information is stored securely and only accessed by authorized staff.

  • Keys are labeled with coded tags and securely locked when not in use.

  • We take reasonable steps to protect your personal information from loss, misuse, or unauthorized access.

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4. Sharing Information with Third Parties

We only share your information in the following cases:

  • To your designated emergency contact or veterinarian in case of pet emergencies

  • When required by law

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5. Cookies and Website Analytics

Our website may use cookies to improve user experience. We may also collect non-personal data like IP address and browser type for analytics purposes.

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6. Your Rights

You may:

  • Request to view, update, or delete your information at any time

  • Opt out of promotional emails or service updates (excluding appointment confirmations)

To make a request, contact us at jaxycats1@gmail.com.

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7. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect their personal data.

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8. SMS Disclaimers

At Jaxy Cats Pet Services, we respect your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:

  1. Data Collection: We will collect your name, email address, and mobile phone number when you sign up for SMS updates. This information will be gathered through our Contact US form, instructions in how to opt-in and out for SMS consent is given through Keywords.  To opt-in, START, YES. Opt-out, STOP or CANCEL.

  2. Data Usage: We use your data solely for Schedule and provide pet care services, respond inquiries and provide customer support, send appointment reminders, updates or service agreements.  

  3. Data Security: We protect your data with secure storage measures to prevent unauthorized access.

  4. Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.

  5. Message and Data Rates may apply: Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan. Messages are recurring and message frequency varies based on communication needs.

  6. Contact Jaxy Cats Pet Services at (480) 616-1717 or jaxycats1@gmail.com for HELP or to STOP or CANCEL receiving messages.

  7. Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or CANCEL to jaxycats1@gmail.com or (480) 616-1717. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours. You can send HELP for additional assistance, and you will receive a text including our phone number, email address, and website. We are here to help you.

  8. Non-Sharing Clauses: • Jaxy Cats Pet Servicesdoes not share your data with third parties for marketing purposes. • Jaxy Cats Pet Services does not sell, rent, or share the collected mobile numbers or mobile opt-in information with anyone.

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Policy Updates We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.

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Contact Us

If you have questions about this policy, please contact: Jaxy Cats Pet Services. Email: jaxycats1@gmail.com by Phone: 480-616-1717

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Thank you for trusting Jaxy Cats Pet Services. Your privacy matters to us!

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