At Jaxy Cats Pet Services, we believe in clear communication, transparency, and accountability. These service policies outline how we operate and what you can expect when you trust us with your beloved pets.

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1. Service Area We proudly serve San Tan Valley, Queen Creek, and surrounding neighborhoods within a 10-mile radius of zip code 85140. Services requested outside this range may incur additional travel fees.

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2. ​Accepted payment methods:

• Cash

• Venmo

• PayPal

• Zelle

• Cash App

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3. Cancellations & Refunds

• Cancellations must be made at least 48 hours in advance of the first scheduled visit to receive a refund.

• Cancellations made within 48 hours may be subject to partial or full charges.

• Refunds are processed within 5 business days.

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4. Holiday Policy

• An additional fee of $20/day applies to services on recognized holidays.

• Holidays include (but are not limited to): Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Eve & Day, New Year’s Eve & Day.

• Holiday bookings fill up quickly. We recommend booking at least 3–4 weeks in advance.

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5. Meet & Greet Requirement

All new clients are required to schedule a free 30-minute Meet & Greet prior to the first service. This allows us to:

• Meet your pets

• Learn about their routines

• Review care instructions

• Answer any questions

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6. Pet Requirements & Safety

To ensure the safety of your pets and our sitters:

• Pets must be up to date on vaccinations

• We must be informed of any behavioral issues or aggression risks

• Clients must disclose escape risks, health conditions, or unusual routines

• Medications must be properly labeled with dosage instructions

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7. Emergency Care & Vet Authorization

• We require emergency contact information and your veterinarian’s details

• In the event of a medical emergency, we will make every effort to contact you

• If you are unreachable, we will seek veterinary care and you will be responsible for any costs incurred

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8. Home Access & Security

• Clients are responsible for providing access to the home (key, code, or other method)

• Keys are labeled with coded tags and stored securely

• We will not label keys with names or addresses

• Any keys left on file are locked when not in use

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9. Communication During Visits

• We provide photo and text updates during each visit (if consent is given)

• Clients can also request a summary of care at the end of the service period

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10. Satisfaction Guarantee We’re committed to your satisfaction. If for any reason you’re not happy with our service, please let us know immediately. We will do everything we can to make it right.

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If you have any questions about our service policies, feel free to contact us at jaxycats1@gmail.com or call/text 480-616-1717.

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Thank you for trusting us with your furry, feathered, and scaly family!